At Services.Bizkro.com, we strive to create a fair and secure marketplace for freelancers and employers. Our refund policy ensures transparency and protects both parties in the event of disputes or project cancellations. Please read the following terms carefully:
1. Eligibility for Refunds
Refunds will only be considered under the following circumstances:
1.1 Non-Delivery of Services:
● The freelancer fails to deliver the agreed-upon services within the specified timeframe.
1.2 Project Cancellation:
● The project is mutually canceled by both the freelancer and employer before any work
has begun.
1.3 Inability to Complete the Work:
● The freelancer is unable to complete the project due to valid reasons, and the employer
requests a refund.
1.4 Dispute Resolution:
● A dispute is filed, and the platform’s review determines that the refund is justified.
2. Refund Request Process
2.1 How to Request a Refund:
● Submit a refund request through the platform by navigating to Dashboard → Refund
Requests or by contacting support at [email protected].
2.2 Required Information:
● Include the project ID, details of the issue, and any supporting evidence (e.g.,
communication, proof of non-delivery).
2.3 Refund Timeline:
● Refund requests must be submitted within 14 days of the project deadline or
cancellation date.
3. Refund Approval and Processing
3.1 Review by Platform:
● All refund requests are reviewed by our team. A decision will be made within 7 business
days of receiving the request.
3.2 Approved Refunds:
● If approved, refunds will be processed to the original payment method within 5-10
business days.
3.3 Partial Refunds:
● In cases where partial work has been completed, a proportional refund may be issued
based on the completed deliverables.
4. Non-Refundable Circumstances
Refunds will not be provided in the following situations:
4.1 Employer Satisfaction Issues:
● If the employer is dissatisfied with the quality of work but the freelancer has delivered as
per the agreed terms.
4.2 Delayed Communication:
● If delays in communication or responses from the employer result in missed deadlines.
4.3 Change in Scope:
● Refunds will not be granted if the employer changes project requirements after the
freelancer has started work.
4.4 Fraudulent Claims:
● Any attempt to claim a refund through false information or misuse of the platform.
5. Escrow Payments and Refunds
5.1 Payments Held in Escrow:
● Payments held in escrow will only be released upon employer approval or platform
decision after dispute resolution.
5.2 Dispute-Based Refunds:
● If a refund is granted through dispute resolution, the funds will be refunded to the
employer.
6. Contact Us
If you have any questions or need assistance with a refund request, please contact our support team:
● Email: [email protected]
We are committed to ensuring a positive experience for all our users. Thank you for trusting Services.Bizkro.com!
We’re here to help! If you have any questions, need support, or want to share feedback, feel free to reach out to us through any of the methods below.
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Email:
[email protected]
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Saturday: 10:00 AM – 2:00 PM (IST)]
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Fill out the form on our website, and our support team will get back to you within 24-48 hours. [Contact Form ]
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